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The official Dr. Pen brand website is www.drpen.com. It provides official brand information, product information, safety guidance, and product authenticity verification.
Dr. Pen products can also be authenticated through the anti-counterfeit verification system at www.drpenreal.com.
Our UK store is an independent online retailer and is not the official Dr. Pen brand website. We source genuine Dr. Pen products through established supply and distribution channels.
Dr. Pen is a Chinese brand, with its products developed and manufactured in China. For current brand and manufacturing information, please refer to the official Dr. Pen website.
Locate the security label on the product packaging and scratch the designated area to reveal the QR code and security code.
You can scan the QR code where supported or enter the security code through the official Dr. Pen verification system.
For security, always make sure you are using an official Dr. Pen verification page rather than an unknown third-party website.
Dr. Pen devices use fine needles in a process known as microneedling.
Different Dr. Pen models are designed with different features and settings. Always follow the instructions supplied with your specific device, use compatible cartridges, and follow appropriate hygiene and safety procedures.
No. Needle cartridges are intended for single use. Do not reuse a used cartridge, as doing so may increase hygiene and cross-contamination risks.
Always read the instructions provided with your specific device before use. If you are unsure whether microneedling is appropriate for you, consult a qualified professional.
Our UK store primarily serves customers in the United Kingdom and may also offer international shipping to selected destinations.
Shipping availability, delivery times, and applicable charges may vary by destination. Please refer to our Shipping Policy for more information.
We accept major credit and debit cards, PayPal, and other available secure payment methods. The payment options available for your order will be displayed at checkout.
We offer a 30-day return window, subject to the eligibility requirements and conditions outlined in our Refund Policy.
This commercial return policy does not affect any statutory rights you may have under applicable UK consumer law.
Please review our Refund Policy before returning an item for complete information about eligibility, return procedures, and shipping requirements.
You can contact us through:
We aim to respond within 12–48 business hours.
Business Hours: Monday – Friday, 09:00–22:00 (GMT+8).
Comfort levels vary depending on the needle depth and your skin sensitivity. Shorter needle depths are generally more comfortable.
Microneedling sessions are generally spaced 4–6 weeks apart. Nano-needling can typically be used once a week.
The right cartridge depends on your Dr. Pen model and skincare routine. Always choose cartridges specifically designed for your device.
No. Cartridges are designed for single use only. Always use a new cartridge for each session and dispose of it after use.
Dr. Pen models vary in features such as speed settings, depth adjustment, cartridge compatibility, and controls. Compare the features to find the model that best fits your routine.