Free Shipping Across the U.S. — No Minimum
At drpen-uk.com, we aim to provide a transparent, reliable, and secure shopping experience. This Shipping Policy explains our shipping practices, estimated delivery times, tracking, address changes, customs and import charges, and what happens if an order is delayed, lost, or damaged.
We securely prepare each order for shipment and provide tracking information once it becomes available.
Order Processing: Orders are generally processed within 1–2 business days after payment has been successfully confirmed.
Weekends and Holidays: Orders placed on weekends or public holidays will generally be processed on the next business day.
Processing times may occasionally be affected by order volume, payment verification, product availability, or public holidays.
All orders are fulfilled from our international warehouse in Shenzhen, China and shipped directly to customers in the United Kingdom and other supported destinations.
Order Processing Time: 1–2 business days.
Transit / Shipping Time: Typically 8–15 business days after the order leaves our warehouse.
Total Estimated Delivery Time: Approximately 9–17 business days from the date your order is placed.
Delivery times may vary depending on the destination, courier operations, customs clearance, weather conditions, peak shopping periods, or other circumstances outside our reasonable control.
You will receive tracking information once your order has been dispatched.
Delivery times shown above are estimates unless a specific delivery date or period has expressly been agreed.
Nothing in these estimated delivery times affects your statutory rights. Where no different delivery period has been agreed, applicable UK consumer law generally requires goods to be delivered without undue delay and no later than 30 days after the contract is entered into. Legislation.gov.uk
United Kingdom: Free standard shipping is available on eligible orders shipped within the United Kingdom.
International Orders: Shipping availability and any applicable charges for other supported destinations will be displayed at checkout.
Any shipping charges will be shown before you complete your purchase.
Orders are dispatched from our international warehouse in Shenzhen, China.
Depending on the destination, order value, shipping method, and applicable laws, customs duties, import VAT, taxes, brokerage fees, or other import-related charges may apply.
Where any such charges are payable directly by the customer, this will be subject to the information provided at checkout and applicable law.
For international destinations outside the United Kingdom, customs and import requirements may vary by country.
Customs clearance procedures may occasionally cause delays beyond the estimated delivery time.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number or other available tracking information.
Tracking information may take some time to update after the shipping confirmation has been issued.
You may track your shipment through the applicable carrier's tracking service.
Registered customers may also be able to view available order and tracking information through their My Account dashboard.
You may request a change to your delivery address before your order has been dispatched.
Please contact us as soon as possible at uk@drpenclub.com if you need to correct or change your shipping address.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed. Any available address-change options may depend on the carrier.
Customers should provide complete and accurate delivery information when placing an order.
If you wish to cancel your order, please contact us as soon as possible at:
If your order has not yet been dispatched and we are able to process the cancellation, any applicable payment will be refunded to the original payment method.
If your order has already been dispatched, your applicable statutory cancellation rights and our Refund & Return Policy will apply.
Nothing in this section restricts any statutory cancellation rights available to UK consumers.
If your order has not arrived within the estimated delivery period, please contact us at uk@drpenclub.com with your order number.
We will review the tracking information and, where appropriate, contact the carrier or logistics provider to investigate the shipment.
Where goods are not delivered within an agreed delivery period, or within the period required by applicable UK consumer law where no different period has been agreed, you may have statutory rights to require delivery within an appropriate additional period or, in certain circumstances, to treat the contract as ended and receive reimbursement. Legislation.gov.uk
If your order appears to have been lost in transit or arrives damaged, please contact us as soon as reasonably possible at uk@drpenclub.com.
For damaged deliveries, we may ask you to provide photographs of the product, packaging, and shipping label to help us investigate the issue.
Where applicable, we will arrange an appropriate remedy, which may include replacement or refund.
For consumer sales, goods generally remain at the trader's risk until they come into the physical possession of the consumer or a person identified by the consumer to receive them, subject to the statutory exception where the consumer independently commissions a carrier not offered by the trader. Legislation.gov.uk
Faulty, Damaged, Incorrect or Non-Conforming Items: Where a return results from our error or where applicable consumer law requires us to bear the return cost, we will cover the applicable reasonable return shipping costs.
Change of Mind / Personal Preference: For eligible voluntary returns requested for personal reasons, customers are generally responsible for return shipping costs.
Different rules may apply when exercising statutory cancellation rights.
Returns are processed through our international warehouse in Shenzhen, China. The complete return address and instructions will be provided after you contact our customer support team.
Please refer to our Refund & Return Policy for information about our 30-day commercial return period, statutory cancellation rights, return eligibility, and refund procedures.
Company Name: iMagiic Beauty Technology Limited
Registration Number: 79451321
Website: drpen-uk.com
Email: uk@drpenclub.com
Registered Address: RM 18, 2/F, TUSPARK, 118 WAI YIP STREET, KWUN TONG, HONG KONG
Business Hours: Monday – Friday, 09:00 – 22:00 (GMT+8)
We aim to respond to customer service enquiries within 24–48 business hours.
We may update this Shipping Policy from time to time. Any changes will be published on this page. Changes will not affect statutory or contractual rights that have already arisen.