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Last updated: September 19, 2026
This Privacy Policy applies to iMagiic Beauty Technology Limited, operator of drpen-uk.com, with its registered office at RM 18, 2/F, TUSPARK, 118 WAI YIP STREET, KWUN TONG, HONG KONG ("we", "us", or "our").
It explains how we collect, use, disclose, store, and protect your personal information when you visit or use our website, purchase our products, communicate with us, or otherwise use our services (collectively, the "Services").
This Privacy Policy applies to personal information collected through drpen-uk.com and related Services offered to customers in the United Kingdom and other supported destinations.
We process personal information in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018, where they apply to our processing.
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, or applicable legal and regulatory requirements.
When we make changes, we will update the "Last updated" date at the top of this page.
The personal information we collect depends on how you interact with our Services.
We may collect:
When you use our Site, we may automatically collect certain information through cookies and similar technologies, including:
We may receive personal information from third parties that help us provide and operate our Services, including:
The information we receive depends on the services provided by these third parties and your interactions with them.
We may use personal information to:
Where the UK GDPR applies, we rely on one or more lawful bases depending on the purpose for which your personal information is processed.
These may include:
Performance of a Contract: We process information where necessary to process your order, take payment, arrange delivery, manage returns or refunds, or otherwise provide Services you have requested.
Legal Obligation: We may process information where necessary to comply with applicable legal, tax, accounting, regulatory, or other legal requirements.
Legitimate Interests: We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. These interests may include operating and improving our Services, preventing fraud, maintaining security, responding to enquiries, and understanding how customers use our Site.
Consent: Where required, we may rely on your consent for activities such as certain marketing communications, advertising technologies, or non-essential cookies. Where processing is based on consent, you may withdraw your consent at any time.
The appropriate lawful basis depends on the particular processing activity. UK privacy information must identify the purposes and applicable lawful basis rather than relying on a single basis for all processing. ICO
Where permitted by applicable law, we may send you information about products, promotions, or other offers that may be relevant to you.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related communications, such as order confirmations and shipping updates.
We use cookies and similar technologies to operate our Site, remember preferences, understand how visitors use our Services, and, where permitted, support marketing and advertising.
Essential Cookies: Necessary for functions such as shopping carts, checkout, account access, security, and other core Site features.
Analytics and Performance Cookies: Help us understand how visitors interact with the Site and improve its performance.
Advertising and Marketing Cookies: May be used to measure advertising performance and provide advertising that may be more relevant to you.
Where required by applicable law, we will request consent before placing or accessing non-essential cookies or similar technologies.
You may also manage cookies through your browser settings and, where available, through the cookie or privacy controls provided on our Site.
Blocking certain cookies may affect Site functionality.
We may share personal information where reasonably necessary to operate our business and provide the Services, including with:
We may also disclose personal information in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.
We do not disclose personal information to third parties except where there is an appropriate purpose and lawful basis for doing so.
We operate internationally. Our company is registered in Hong Kong, orders are fulfilled through our international operations, and some of our service providers and systems may be located outside the United Kingdom.
As a result, personal information may be transferred to, accessed from, or processed in countries outside the UK.
Where UK data protection law applies to a restricted international transfer, we use an appropriate transfer mechanism as required by applicable law. Depending on the circumstances, this may include UK adequacy regulations, appropriate contractual safeguards, or another permitted transfer mechanism.
Where appropriate safeguards are relied upon, additional measures may also be implemented where required.
ICO guidance confirms that restricted transfers outside the UK need to be covered by UK adequacy regulations, appropriate safeguards, or an applicable exception. ICO
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The retention period may depend on factors including:
When personal information is no longer required, we will delete, anonymise, or otherwise securely dispose of it where appropriate.
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Where the UK GDPR applies, you may have rights in relation to your personal information, including:
These rights are not absolute and may be subject to conditions or exemptions under applicable law.
ICO guidance identifies access, rectification, erasure, restriction, objection and portability among the rights that privacy information should explain where applicable. ICO
To exercise an applicable privacy right, contact us at:
We may ask for information reasonably necessary to verify your identity and process your request.
Where we process your personal information on the basis of legitimate interests, you may have the right to object to that processing based on your particular situation.
You also have the right to object to the use of your personal information for direct marketing purposes.
If you object to direct marketing, we will stop using your personal information for that purpose.
Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16.
If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.
Our Site may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review the privacy policies of third-party services before providing personal information to them.
If you have questions or concerns about how we handle your personal information, please contact us first at:
We will review your concern and aim to resolve it promptly.
If UK data protection law applies to your personal information, you may also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Information Commissioner's Office
Company Name: iMagiic Beauty Technology Limited Registration Number: 79451321 Website: drpen-uk.com Address: RM 18, 2/F, TUSPARK, 118 WAI YIP STREET, KWUN TONG, HONG KONG Email: uk@drpenclub.com